Returns & Exchanges

Relapse Records is dedicated to ensuring you are satisfied with your purchase, offering a 30-day window for returns on most physical media and apparel. Items must be returned in their original condition, with vinyl and CDs remaining sealed to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Items

  Securely pack the items in their original shipping container or a similar sturdy mailer to ensure that vinyl jackets and media cases are protected from transit damage.

• 3.
  Ship the Return

  Affix the provided return label or address the package to our warehouse facility; we recommend using a trackable shipping service for all returns.

• 4.
  Inspection and Refund

  Once our team inspects the returned goods for quality and condition, your refund will be processed to your original payment method within 5-7 business days.